Last Updated: May 7, 2026

Shenzhen Sufa Electronics Technology Co., Ltd. (hereinafter referred to as “we” or “our company”) is committed to providing efficient, reliable, and transparent logistics services to global customers. This logistics policy applies to all orders placed through our official website and authorized channels, covering core products such as game controllers, Bluetooth accessories, and other consumer electronics. Placing an order indicates your agreement to the following terms.

We provide logistics services in the United States and Canada. All orders enjoy free standard shipping, with an estimated delivery time of 7-12 business days, depending on the destination and local logistics conditions.

Order processing time is 1-3 business days after payment confirmation (excluding weekends and holidays). All products undergo rigorous quality inspection before packaging to ensure they are intact and functional. After your order is shipped, you will receive a shipping confirmation email containing a tracking number, allowing you to track your package’s delivery status in real time.

We are not responsible for package loss, damage, or delays caused by natural disasters, customs detention, incorrect delivery address, or other force majeure events. If you do not receive your package within the estimated delivery time, please contact our customer service team and provide your order number for assistance.

We reserve the right to update this shipping policy at any time. Any changes will be announced on our official website, and your continued use of our products or services after the update indicates your acceptance of the revised policy.

If you have any questions regarding returns or refunds, please feel free to contact us.

Shenzhen Supersup Electronic Technology Co., Ltd.

Tel: +86 15986846943
Email: support@kvidio.us

Address: 407, no. 398, GU Anlan avenue, GU Ancheng community, GU Anhu street, longhua street, Shenzhen 518000, China

Service Hours: Monday to Friday, 9:00 AM – 6:00 PM